Student Assistant Customer Support (SaaS)

TL;DR

Student Assistant Customer Support (SaaS): Providing technical assistance and operational support to Swedish customers with an accent on product education and pre-sales collaboration. Focus on ensuring an effortless customer experience while balancing academic commitments in an international environment.

Location: Must be based in Copenhagen, Denmark (Onsite at Østerport station).

Company

hirify.global provides a best-in-class Workforce Management solution to customers in retail and hospitality across Europe.

What you will do

• Support Swedish and international customers via email and phone with technical troubleshooting.
• Educate customers to maximize their use of the hirify.global platform.
• Assist with contract renewals and translate documentation from English to Swedish.
• Support pre-sales activities as a technical expert.
• Collaborate with the Customer Experience department and internal teams.

Requirements

• Native level Swedish and proficiency in written and spoken English.
• Must have at least 1 year left before graduating from master’s studies in business, IT, communication, or a relevant field.
• Must have a valid EU work permit to be considered.
• Must have a clean criminal record.

Culture & Benefits

• Flexible working hours designed to support your studies.
• 15 hours of work per week with a focus on work-life balance.
• Healthy and delicious catered lunch provided at the office.
• Participation in fun social events throughout the year.
• Opportunity to gain hands-on experience in an international SaaS company.