Technical Writer (SaaS)

TL;DR

Technical Writer (SaaS/API): Developing and maintaining API documentation and user-facing technical materials for a payments platform with an accent on accuracy and clarity. Focus on leading AI-driven knowledge management projects and synchronizing OpenAPI specifications.

Location: Must be based in the UK (initial equipment collection at the office is required)

Company

hirify.global is a fintech company revolutionizing the world of payments with cutting-edge SaaS technology and innovative solutions.

What you will do

• Deliver and maintain API documentation for payment services to ensure accuracy and ease of understanding.
• Develop user manuals, technical specifications, and tutorials for internal and external stakeholders.
• Lead knowledge management projects using AI tools to evolve documentation alongside product updates.
• Manage Postman collections and Swagger/OpenAPI specifications, ensuring synchronization with live documentation.
• Maintain a centralized and organized repository for all technical materials.
• Collaborate with Product, Engineering, and Customer Success teams to advocate for documentation best practices.

Requirements

• 1+ years of experience writing technical documentation specifically for APIs, cloud-based software, or SaaS systems.
• Proficiency with documentation tools such as Markdown, Swagger, and Postman.
• Fluency in written and spoken English (Native level or equivalent).
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
• Sound understanding of coding, APIs, and cloud-based architectures.
• Must be located in the UK.

Nice to have

• Comfortable with AI prompting and Cursor, with an appetite for AI knowledge management tools.

Culture & Benefits

• 100% remote and flexible business model.
• Strong focus on work-life balance and knowledge sharing.
• Collaborative team environment that takes pride in high-quality work.
• Commitment to diversity, equal opportunity, and inclusion (DEI&B).

Hiring process

• Screening call with the Talent Team.
• Interview with the Hiring Manager.
• Take-home technical task.
• Interview with a Senior Leader.