Technical Knowledge Manager (SaaS)

TL;DR

Technical Knowledge Manager (SaaS): Designing and maintaining the external documentation system and internal knowledge architecture for a behavioral biometrics platform with an accent on developer experience and AI-augmented workflows. Focus on building scalable knowledge products, defining documentation strategy, and collaborating with R&D and Product teams to ensure technical clarity and accuracy.

Location: Must be based in Tel Aviv, Israel (hybrid work model)

Company

hirify.global is a leader in behavioral biometrics, leveraging machine learning to analyze digital behavior for fraud prevention and identity protection in the financial sector.

What you will do

• Design and maintain the external documentation system, including API references and integration guides, as a living product.
• Define and implement AI-augmented documentation workflows using LLMs for drafting and validation.
• Collaborate with engineers, PMs, and researchers to synthesize and structure technical knowledge.
• Establish content quality signals and feedback loops to proactively manage documentation health.
• Contribute to information architecture, including taxonomy, versioning, and content standards.
• Manage internal knowledge base development, including decision logs, architecture notes, and runbooks.

Requirements

• Location: Must be based in Tel Aviv, Israel
• English: Native-level proficiency required
• Experience in technical writing, knowledge management, or a similar role within a B2B SaaS company.
• Ability to read code, API specs, and architecture diagrams to work effectively with engineering teams.
• Hands-on experience with AI-assisted documentation workflows and critical thinking regarding AI-generated content.
• Strong understanding of developer experience (DX) and user experience (UX) principles.

Nice to have

• Experience with documentation platforms like Confluence, Document360, GitBook, or Notion.
• Proficiency with AI tools such as Claude, Copilot, OpenAI, or custom LLM pipelines.
• Familiarity with spec formats like OpenAPI/Swagger, AsyncAPI, or GraphQL.
• Bachelor’s degree in a related field.

Culture & Benefits

• Opportunity to work in a multidisciplinary Knowledge & Enablement team.
• Impactful role shaping how technology is understood by global financial institutions.
• Collaborative environment working across R&D, Product, and Customer Success.
• Focus on innovation with a company holding over 80 registered patents.