Partner Success Specialist--PCC (Remote)

TL;DR

Partner Success Specialist--PCC (Remote): Delivering white-glove onboarding and implementation for new and renewing partners with an accent on scalable customer journeys, training delivery, and data-driven adoption/retention. Focus on identifying decision makers and stakeholders, managing implementation timelines, and coordinating with internal teams to improve product and customer outcomes.

Location: Fully remote (Denton, Texas)

Company

hirify.global builds digital products for early childhood education, connecting teachers, children, and families.

What you will do

• Provide white-glove customer service to ensure an excellent onboarding experience.
• Manage partner implementation and onboarding for new and renewing partners.
• Deliver engaging trainings and ensure customer readiness to go live.
• Project manage client implementations via email, phone, and web-based tools; track tasks against schedules and coordinate with internal staff.
• Use a data-driven approach to monitor adoption/usage metrics, identify churn risks, and improve retention.
• Support account lifecycle post-sale by answering or delegating ongoing client questions and feeding improvements to implementation, support, and development teams.

Requirements

• 2–4 years of experience in customer support, customer success, onboarding/implementation, or account management with examples of success.
• Strong written and verbal communication skills, including the ability to communicate with technical/non-technical and management-level stakeholders.
• Proven track record of delivering excellent customer experiences.
• Strong analytical, problem-solving, and troubleshooting skills.
• Superior organizational and time management skills.
• Bachelor’s degree in business, education, or a related field.

Culture & Benefits

• Health and wellness insurance benefits and employer-matched 401k.
• Flexible work environment with fully remote workplace type.
• Unlimited paid time off (including paid holidays and Winter Break) plus paid parental leave.
• Tuition assistance, professional development, and career growth opportunities.
• Best-in-class technology equipment for every employee.
• Employee equity appreciation program.