Lead Partner Success Specialist (Edtech)

TL;DR

Lead Partner Success Specialist (Edtech): Managing implementation and onboarding for new and renewing partners to ensure product adoption and value realization with an accent on scalable processes and customer journey optimization. Focus on driving high-volume implementations, mitigating churn risks, and coordinating cross-functional training sessions.

Location: Fully remote, with a preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC)

Company

Innovative edtech organization providing curriculum, assessment, and professional development resources for early childhood education.

What you will do

• Manage implementation and onboarding for new and renewing partners.
• Deliver comprehensive trainings and ensure customer readiness for go-live.
• Project manage new client implementations using CRM and web-based tools.
• Identify churn risks and develop proactive plans to increase customer retention.
• Drive large-scale partnership implementations, serving as the key liaison for stakeholders.
• Collaborate with sales, support, and development teams to improve the product based on customer feedback.

Requirements

• 2-4 years of experience in Customer Support, Customer Success, Onboarding, or Account Management.
• Bachelor's Degree in education or a related field.
• Preference for candidates based on the US East Coast.
• Experience with Salesforce, ChurnZero, or similar CRM solutions.
• Strong communication skills to interact with both technical and non-technical stakeholders.

Nice to have

• Bilingual proficiency in English and Spanish.
• Experience with hirify.global products and services.
• Strong knowledge of early childhood education content and pedagogy.

Culture & Benefits

• Competitive compensation package with an Employee Equity Appreciation Program.
• Robust health and wellness insurance and 401k with employer match.
• Unlimited paid time off, including paid holidays and Winter Break.
• Flexible work environment and paid parental leave.
• Tuition assistance and professional development opportunities.