AU Mortgage Broker Support Specialist (Fintech)

TL;DR

AU Mortgage Broker Support Specialist (Fintech): Managing inbound enquiries and coordinating the loan application process for Australian mortgage brokers with an accent on document review, lending guidance, and CRM accuracy. Focus on optimizing application pipelines and ensuring high-quality preliminary assessments before escalation to lending teams.

Location: Work from Home (Philippines). Must be based in Ortigas, Alabang, Pampanga, or Cebu.

Company

hirify.global provides specialized staffing and support services for international clients across various industries.

What you will do

• Respond to inbound broker and referral partner inquiries.
• Provide preliminary loan guidance and product information.
• Collect and review initial client and application documentation.
• Coordinate with brokers and internal stakeholders to progress applications efficiently.
• Maintain accurate CRM records and manage application turnaround times.
• Escalate complex loan scenarios to senior lending staff when required.

Requirements

• Minimum 3 years of experience in Australian non-bank lending or mortgage operations.
• Strong understanding of Australian lending products and processes.
• Experience dealing with brokers, lenders, or referral channels.
• Excellent verbal and written communication skills.
• Ability to work the 7:00 AM - 4:00 PM PHT shift.
• High level of professionalism and stakeholder management.

Nice to have

• Non-bank lending experience.
• Experience in broker support or lending coordination.
• Exposure to CRM and lending management systems.

Culture & Benefits

• HMO, Dental, and Life Insurance for the employee and one free dependent from day one.
• Paid leaves including Birthday, Vacation, Medical, and Maternity.
• Option to convert up to 6 vacation leaves into cash on the anniversary.
• Employee engagement activities such as Year-End Party, Family Day, and Team Building.