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10 часов назад

Product Support Specialist (SaaS)

Формат работы
remote (только United_states/Canada)
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US/Canada
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

Product Support Specialist (SaaS): Managing end-to-end customer engagement and technical troubleshooting for a product development system with an accent on API integrations and bug reproduction. Focus on surfacing customer insights to inform product choices and improving internal support operations.

Location: Must be based in the U.S. or Canada within Eastern or Central time zones

Company

hirify.global is building a next-generation product development system for teams and agents, focusing on software craftsmanship and AI integration.

What you will do

  • Support customers through end-to-end engagement, including onboarding, account setup, and technical debugging.
  • Investigate and resolve inbound issues reported via email, Slack, Twitter, and Reddit.
  • Partner with the engineering team to document and reproduce technical bugs.
  • Analyze customer feedback to identify trends and provide insights that inform product strategy.
  • Lead strategic projects aimed at improving the support experience and internal product operations.

Requirements

  • Experience working with a technical or engineering user base.
  • Ability to troubleshoot technical issues, including APIs and integration setups.
  • Proficiency in reproducing bugs across various environments (Windows, Mac, Mobile, and different browsers).
  • Must be based in the U.S. or Canada within Eastern or Central time zones only.

Nice to have

  • Familiarity with SQL, Javascript, APIs, and GitHub.

Culture & Benefits

  • Competitive salary and equity with employee-friendly terms.
  • Daily meal and coffee stipend.
  • Health coverage and paid co-working space or desk.
  • 5 weeks paid vacation plus local statutory holidays.
  • 4 months paid parental leave and a paid month off (sabbatical) every 2-4 years.
  • Remote-first culture with regular team events and off-sites.

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