Onboarding Specialist (SaaS)

TL;DR

Onboarding Specialist (SaaS/AI): Empowering customers to maximize value from an AI-powered business calling platform with an accent on product adoption and technical enablement. Focus on driving engagement, reducing technical roadblocks, and identifying expansion opportunities to ensure long-term customer success.

Location: Hybrid in Toronto, Ontario, Canada (3+ days in-office)

Company

Global AI-powered business calling platform trusted by over 30,000 professionals worldwide.

What you will do

• Own the initial customer journey to ensure maximum value realization from the start.
• Drive timely and effective product adoption for hundreds of new customers monthly.
• Act as a trusted product expert, guiding clients through best practices and advanced features.
• Identify and drive opportunities for revenue retention, upsells, and higher-tier plan advocacy.

Requirements

• Proven experience in Customer Success or Onboarding within a B2B SaaS company.
• Strong technical aptitude for learning and explaining software products.
• Knowledge of business calling software or cloud communication tools.
• Fluent English proficiency.
• Must be based in Toronto, Canada for hybrid office attendance.

Nice to have

• Experience using tools such as Zendesk, Custify, Planhat, or HubSpot.

Culture & Benefits

• Personalized 1:1 coaching and access to the Leaders Academy.
• Unlimited Paid Time Off and designated volunteering days.
• Home office budget and company-provided MacBook.
• Wellness perks including quarterly Recharge Fridays and a fitness allowance.
• Global team environment with frequent virtual and physical team buildings.

Hiring process

• Introductory call with the Talent Acquisition Team.
• Interview with the hiring manager.
• Case study presentation to demonstrate skills.
• Culture Bar Raiser call.