Customer Service Representative (Manufacturing)

TL;DR

Customer Service Representative (Manufacturing): Managing customer purchases and repairs of Mechanical Seals with an accent on technical order processing and cross-departmental coordination. Focus on interpreting technical drawings, providing accurate quotations, and ensuring timely order delivery.

Location: Must be based in Canada (Onsite)

Company

John Crane, a business of hirify.global, is a global leader in mission-critical flow control solutions for energy and process industries.

What you will do

• Assist customers with purchases and repairs of Mechanical Seals via telephone, email, and in-person.
• Provide product application recommendations and price quotations after thorough research.
• Initiate and enter orders by interpreting customer requirements and technical drawings to compile bills of materials.
• Manage the complete order lifecycle to ensure delivery commitments are met and resolve delays.
• Coordinate with Engineering, Purchasing, Assembly, and Manufacturing departments to align on order specifications.
• Maintain reference files for procedures, product lists, and special pricing.

Requirements

• 3 to 5 years of customer service experience specifically within a manufacturing setting.
• Bilingual proficiency in French and English (read, write, speak, and understand) is required.
• Ability to read detailed technical drawings and utilize measuring instruments.
• Proficiency in Microsoft Office.
• Education: High School Diploma or Mechanical Technologist/Technician College degree.
• Location: Must be based in Canada.

Culture & Benefits

• Inclusive work environment with various Employee Resource Groups (ERGs) including Pride, Veterans, and Neurodiversity networks.
• Annual Smiths Excellence Awards celebrating outstanding employee contributions.
• Competitive compensation and benefits package.
• Opportunity to be part of a global network spanning over 50 countries.