Service Centre Outbound Specialist

TL;DR

Service Centre Outbound Specialist (Customer Support): Managing outbound outreach and processing financial claims to support employment outcomes for jobseekers and service providers with an accent on data accuracy and compliance. Focus on high-volume client communication, auditing financial claims, and ensuring regulatory documentation standards.

Location: onsite - Toronto, ON

Salary: $54,632 per year

Company

hirify.global partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses, and communities.

What you will do

• Perform high-volume outbound outreach via phone, text, and email to support clients' employment journeys.
• Verify and update client information, including employment status and outcomes, ensuring data alignment with program requirements.
• Process and audit financial support claims for clients and employers according to company guidelines.
• Maintain compliant records of all client interactions in accordance with internal and regulatory standards.
• Collaborate with internal teams to resolve issues and optimize the flow of operational and claims-related information.
• Support various operational initiatives and project work to improve system-wide outcomes.

Requirements

• Must be based in Toronto, ON for onsite work.
• 2-3 years of experience in a service-oriented role.
• Strong background in auditing and data entry.
• Proficiency in MS Office, specifically Excel and Word.
• Ability to handle highly confidential information and maintain composure under pressure.
• Results-driven approach to problem-solving and time management.

Nice to have

• Bilingual proficiency in English and French.
• Knowledge of the Employment Services industry.

Culture & Benefits

• Competitive annual salary.
• Ongoing learning and development opportunities.
• Generous time off policy to support work/life balance.
• Diverse and inclusive workplace culture with high employee engagement.