Customer Service Specialist

TL;DR

Customer Service Specialist: Managing end-to-end order processing and customer communication for a global distribution company with an accent on problem resolution and relationship building. Focus on maintaining high service standards, coordinating fulfillment, and collaborating with internal stakeholders to ensure consistent customer experience.

Location: Edmonton, AB, Canada

Company

A global chemical and ingredient distribution company dedicated to improving quality of life through essential industry partnerships.

What you will do

• Receive and process customer orders from beginning to end.
• Develop solutions to meet customer needs and identify new opportunities.
• Build and sustain long-term partnerships with customers.
• Resolve problems and non-conformances quickly and effectively.
• Collaborate with team members to ensure consistent service delivery.
• Provide a single point of contact for customer inquiries and information.

Requirements

• University degree or College diploma in a related field (chemistry, sales, or customer service).
• Minimum 2 years of customer service experience.
• Strong organizational, time management, and multitasking skills.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word).
• Proven ability to interface confidently with internal and external stakeholders.
• Strong problem-solving aptitude and self-motivation.

Culture & Benefits

• Global career advancement and mentoring opportunities.
• Competitive salary package.
• Access to Employee Resource Networks advocating for diversity, equity, and inclusion.
• Inclusive work culture focused on professional development and growth.