Support Engineer (FHIR)

TL;DR

Support Engineer (FHIR): Maintaining and developing core software components for a leading health data platform with an accent on interoperability, performance, and system maintenance. Focus on diagnosing complex customer incidents, mentoring Tier 1 staff, and participating in 24-hour on-call rotations for Tier 2 support.

Location: Must be based in Toronto, Ontario

Company

hirify.global provides a leading FHIR-based data liberation platform that enables healthcare stakeholders to collect and exchange data globally.

What you will do

• Analyze and propose high-level technical solutions for internal and external customer issues.
• Collaborate with core development and client solutions teams to ensure fixes meet architectural requirements.
• Diagnose and correct complex customer incidents in coordination with the Tier 1 support team.
• Serve as a technical mentor for Tier 1 Service Desk staff and other developers.
• Participate in major incident response teams and 24-hour on-call rotations.
• Maintain relevant documentation and research new technologies for system modules.

Requirements

• 3+ years of experience in software development or equivalent.
• Post-secondary education in computer science or related field.
• Experience with unit/functional testing and building complex systems.
• Must be based in Toronto, Ontario.
• Ability to handle after-hours support and 24-hour on-call rotations.

Nice to have

• Experience with HL7 (V2, FHIR).
• Experience with Hibernate, Spring, REST web services, and Git.

Culture & Benefits

• Opportunity to work on a globally recognized health data platform.
• Collaborative environment focused on operational excellence and innovation.
• Commitment to professional growth and technical mentorship.