Client Services Supervisor (Ticketing)

TL;DR

Client Services Supervisor (Ticketing): Providing front-line service and technical support for ticketing venue partners with an accent on event configuration and relationship management. Focus on troubleshooting technical issues, optimizing event promotions, and mentoring junior staff to ensure high-quality client satisfaction.

Location: Onsite in Los Angeles, CA

Salary: $31.25 per hour (approx. $5,000/month)

Company

hirify.global is a premier global ticketing platform that connects fans with artists and teams across thousands of iconic venues worldwide.

What you will do

• Manage event and promotion configurations for full-service clients.
• Act as a primary relationship manager and technical support expert for venue partners.
• Troubleshoot and resolve technical support issues or escalate them as needed.
• Track and report client interactions to maintain service quality.
• Monitor incoming support requests and assign tasks to staff.
• Lead, mentor, and coach junior Client Services staff.

Requirements

• Must be based in Los Angeles, CA.
• 3+ years of experience in live event ticketing and event programming.
• High School Diploma (BA/BS Degree preferred).
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong problem-solving and decision-making skills in high-pressure environments.
• Proven ability to lead and coach a team.

Nice to have

• Experience with Ticket Operations for a venue.

Culture & Benefits

• Comprehensive health package including medical, dental, and vision insurance.
• 401k Plan with a 3% employer match.
• Paid holidays, vacation, and sick time.
• Parental leave and wellness offerings.
• Education reimbursement for professional development.

Hiring process

• 20-minute Recruiter Zoom Interview.
• Assessment.
• 1-hour Zoom Interview.
• 1-hour Onsite Interview.