Senior Site Reliability Engineer (AWS)

TL;DR

Senior Site Reliability Engineer (AWS/SRE): Balancing development velocity with system reliability for an Apple device management platform with an accent on automation, AI-driven tooling, and observability. Focus on eliminating systemic toil, implementing AI agents for operations, and managing complex production issues across AWS infrastructure.

Location: Must be a U.S. citizen located physically in the U.S. Remote with periodic office visits required.

Salary: $113,300 - $205,520 USD

Company

hirify.global extends the legendary Apple experience to the workplace, providing automated deployment, management, and security for Mac, iPad, and iPhone.

What you will do

• Partner with engineering teams to define SLOs, error budgets, and reliability indicators to inform prioritization.
• Investigate complex production issues across application, data, infrastructure, and network layers using AI correlation.
• Identify and eliminate systemic sources of toil through automation, AI agents, and process changes.
• Develop and maintain clear technical documentation, runbooks, architecture notes, and postmortems.
• Implement guardrails and context for AI agents to perform reliable work within the production environment.
• Drive cross-department collaboration on reliability initiatives and mentor engineers on SRE practices.

Requirements

• Must be a U.S. citizen located physically in the U.S.
• Minimum 5 years of experience in software engineering, SRE, or production operations.
• Strong hands-on experience operating production services on AWS (EC2, S3, EKS, RDS/Aurora, CloudFront).
• Proficiency in a general-purpose language such as Python, Go, or Java to a production standard.
• Experience with observability tools like Grafana, Prometheus, or LogicMonitor.
• Experience writing Infrastructure as Code (IaC) and working within Agile frameworks.

Nice to have

• Experience optimizing SQL queries and database engine tuning.
• Proficiency with CI/CD tooling such as GitHub Actions or Jenkins.
• Exposure to chaos engineering, fault injection, and disaster recovery exercises.
• Familiarity with FinOps practices.

Culture & Benefits

• Open, flexible culture based on respect and trust with a high priority on work-life balance.
• Opportunity to make a meaningful impact for over 75,000 global customers.
• Clear career growth paths under supportive leadership and management.
• Recognized as a "Best Company to Work For" by U.S. News.
• Collaborative environment with small, empowered teams and an engineering-driven culture.