Automotive Technical Support Specialist (Automotive)

TL;DR

Automotive Technical Support Specialist (Automotive): Providing expert technical support and diagnostic guidance to authorized repairers and independent workshops with an accent on root cause analysis and EV/HV systems. Focus on resolving complex vehicle concerns, coordinating field engineer visits, and ensuring high-quality repair documentation.

Location: Home Based (Budapest, Hungary)

Company

hirify.global is a global partner to vehicle manufacturers, specializing in sales performance, repair optimization, and consumer engagement for over 30 years.

What you will do

• Provide technical support and root cause analysis for various vehicle systems.
• Resolve complex technical inquiries from customer dealers and internal teams.
• Guide dealers through repair processes and maintain accurate case documentation.
• Collaborate with engineers, project managers, and dealership staff to share technical insights.
• Coordinate field engineer visits and occasionally conduct vehicle testing.
• Escalate complex cases with full documentation to ensure resolution.

Requirements

• At least 5 years of automotive experience, preferably in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Fluency in Dutch and English is required.
• Strong knowledge of vehicle mechanics; EV/HV certification (e.g., IMI Level 4) is a strong advantage.
• Proficiency in using automotive diagnostic tools.
• Must be based in Budapest, Hungary.

Culture & Benefits

• Opportunity to work at the heart of automotive innovation and EV technology.
• Collaborative environment with global teams across 80+ countries.
• Home-based work arrangement for increased flexibility.
• Commitment to equal opportunities and a diverse workplace.