Dutch-Speaking Technical Support Specialist 4 (NetApp)

Location: Fully remote; role listed for Cairo, Egypt

Company

hirify.global provides technology products and services, including managed support for enterprise infrastructure.

What you will do

• Ensure operational continuity of NetApp systems in on-premises and cloud environments.
• Execute centralized deployment services and respond to system alerts, support tickets, and customer change requests.
• Manage customer tickets and provide monthly activity reports.
• Act as the technical advisor and primary point of contact for customers.
• Collaborate with internal teams and NetApp support while staying current with industry trends and the NetApp roadmap.
• Participate in an on-call rotation supporting 24x7 service continuity.

Requirements

• Degree or equivalent training in Information and Communication Technology.
• At least 10 years of experience supporting and administering NetApp products.
• Strong experience with storage infrastructure platforms and familiarity with Azure, AWS, or Google Cloud.
• Excellent communication, organizational, prioritization, and deadline-management skills.
• Professional proficiency in Dutch and English is required.
• Ability to work independently and within an international team, with strong customer-handling and teamwork skills.

Nice to have

• Understanding of ITIL and/or Agile methodologies.

Culture & Benefits

• Fully remote work arrangement.
• International collaboration with internal teams, customers, and NetApp support.
• Participation in a structured on-call rotation for continuous service coverage.