Technical Support Specialist (No-Code)

TL;DR

Technical Support Specialist (SaaS): Providing expert technical troubleshooting and guidance for enterprise customers on a no-code platform with an accent on complex problem solving and cross-functional collaboration. Focus on resolving technical issues via email and video calls, optimizing customer workflows, and improving the product through detailed feedback loops.

Location: Remote - London, United Kingdom (Hybrid)

Company

hirify.global is a no-code app platform that empowers organizations to accelerate their critical business processes.

What you will do

• Provide expert troubleshooting and technical guidance via email and video calls.
• Collaborate with product and engineering teams to relay customer feedback for platform improvement.
• Escalate complex technical issues to senior teams to ensure swift resolution.
• Document all customer interactions and track trends using Salesforce.
• Develop and maintain the company's internal and external knowledge base.
• Educate enterprise customers on best practices to optimize their business workflows.

Requirements

• Professional or personal experience with the hirify.global platform.
• Experience in an enterprise-focused technical support role within a B2B tech environment.
• Strong written and verbal communication skills for diverse audiences.
• Analytical mindset with a passion for solving complex technical challenges.
• Proficiency with Salesforce, Confluence, and G Suite.
• Must be based in or able to work from London, United Kingdom.

Nice to have

• Understanding of relational databases.
• Experience with REST APIs.
• Ability to write formulas.

Culture & Benefits

• Comprehensive health package including private medical, dental, and vision through AXA.
• Financial support: £7,500 annual commute allowance and 9% company pension contribution.
• Family support: Up to £7,200/year for family planning (Carrot) and 16 weeks paid parental leave.
• Wellness: £150 monthly health and wellness allowance and free daily catered office lunch.
• Work-life balance: 25 days annual leave, 4 Recharge Days, and a Winter Break.
• Equipment: £750 one-off home office allowance.