Support Specialist (Streaming)

TL;DR

Support Specialist (Streaming): Providing case-based technical and operational support for schools and fans using a sports streaming platform with an accent on CRM documentation and queue management. Focus on resolving streaming issues, maintaining high service quality, and collaborating with internal teams to improve platform reliability.

Location: Hybrid (Chamblee, GA)

Company

hirify.global provides technology for high school athletics, specializing in ticketing, streaming, and fundraising tools.

What you will do

• Provide case-based support to schools and fans using the streaming platform.
• Manage and monitor support queues to ensure timely and efficient case resolution.
• Document troubleshooting steps, outcomes, and customer interactions accurately within the CRM system.
• Identify recurring patterns or technical issues and escalate them to improve overall platform quality.
• Collaborate with internal teams to resolve complex customer issues and provide additional assistance.
• Contribute to initiatives aimed at enhancing stream quality and the overall customer experience.

Requirements

• 1–3 years of experience in customer support, help desk, or operations (preferred).
• Must be based in or able to work hybrid in Chamblee, GA.
• Strong customer service mindset and passion for problem-solving.
• Proficiency with computers and ability to learn CRM or case management tools.
• Excellent written communication skills for clear customer guidance.
• Ability to stay organized and manage multiple cases in a fast-paced environment.

Culture & Benefits

• Ownership-driven culture focusing on holistic outcomes and responsibility.
• Collaborative environment emphasizing "Team over Stars" and relationship building.
• Growth-oriented mindset that encourages seeking new challenges and continuous learning.
• Comprehensive health benefit plan for full-time employees.
• Opportunity to work in a growth-stage company powering high school sports.