Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Providing technical support and training for beauty and wellness management software with an accent on problem-solving and client engagement. Focus on troubleshooting product issues, managing inquiries via phone/email/chat, and documenting resolutions in Salesforce.

Location: Remote (US). Must be available to work EST hours: M-F 11:30 AM to 8:15 PM and Sat 9:00 AM to 5:45 PM.

Company

A software company providing forward-thinking management tools and vital resources for the beauty and wellness industry worldwide.

What you will do

• Handle client inquiries via phone, email, and live chat to identify and resolve problems.
• Troubleshoot product-related and training questions using inquisitive questioning.
• Advocate for customer needs through active listening and effective communication.
• Document all issues and offered resolutions within Salesforce.
• Maintain deep technical knowledge of Meevo products, integrations, and business scenarios.

Requirements

• Bachelor’s or Associates Degree preferred.
• 0-5 years of experience in a customer service-related role.
• Reliable Internet Service Provider.
• Strong verbal and written communication skills with the ability to build quick rapport.
• Logical, analytical, and problem-solving skills.
• Ability to learn new software/hardware and adapt to technological changes.

Nice to have

• Experience with Salesforce.
• Knowledge of the Beauty Industry.

Culture & Benefits

• Generous 3 weeks of Paid Time Off (PTO), 10 paid holidays, 5 sick days, and 1 personal day.
• Subsidized Medical, Dental, and Vision insurance plans.
• 100% company-covered Life Insurance and Long-Term Disability.
• 401(k) retirement plan with a 100% match on up to 4% of contributions.
• Unlimited access to Udemy online courses for professional development.