Onboarding & Knowledge Specialist (SaaS)

TL;DR

Onboarding & Knowledge Specialist (SaaS): Managing product knowledge and operational efficiency for the Solution Pre-Sales and Implementation department with an accent on internal knowledge base maintenance and onboarding. Focus on translating technical release notes into actionable insights and designing training workflows for new hires.

Location: Remote (Global)

Company

hirify.global is a leading full-cycle verification platform that enables scalable compliance for over 4,000 clients worldwide.

What you will do

• Curate regular product digests by translating technical release notes into actionable insights and pro-tips.
• Maintain a centralized internal Knowledge Base (FAQs, guidelines) and act as a liaison between the department and Product/Engineering.
• Support the Onboarding Manager in guiding new hires and refining the onboarding experience.
• Handle daily internal requests regarding tools and workflows while driving process improvements.
• Organize and lead training sessions, workshops, and Q&A syncs to ensure consistent tool usage.

Requirements

• 1–2+ years of experience managing internal Knowledge Bases, Wikis, or Help Centers (e.g., Notion, Confluence, Zendesk Guide).
• Ability to simplify complex technical processes, API logic, or compliance rules into clear manuals for non-technical users.
• Experience organizing training sessions, workshops, and supporting new hire onboarding.
• Excellent written and verbal English communication skills to effectively coordinate across global teams.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days or attendance trackers.
• True flexibility with adjustable working hours as long as productivity is maintained.
• Extra time off, including birthday holidays, 10 personal days, and 7 sick days without paperwork.
• Professional growth support with learning opportunities and covered role-specific events.
• Fully covered team offsites for in-person collaboration and recharging.
• Provision of necessary tools and hardware to ensure a productive workspace.

Hiring process

• TA screening.
• Hiring Manager Interview.
• Final Interview.