Junior Client Support Specialist (Fintech)

TL;DR

Junior Client Support Specialist (Fintech): Providing advisory services for e-commerce and financial services to clients from Lithuania and abroad with an accent on client satisfaction and identity verification. Focus on integrating AI tools like ChatGPT to enhance productivity and efficiency in daily routine tasks.

Location: Lithuania (Hybrid)

Salary: 1200–1600 EUR gross

Company

hirify.global is Lithuania’s first e-money institution, simplifying payments across e-commerce, retail, and personal finance for over a million users worldwide.

What you will do

• Communicate with existing global clients via phone and email.
• Provide expert advice on e-commerce and financial services.
• Review e-commerce project applications and activate required services.
• Verify new client identities and manage registration in the system.
• Utilize AI tools like ChatGPT to optimize routine daily tasks.

Requirements

• Proficiency in Lithuanian, English, and Russian.
• Excellent computer skills and fast typing speed.
• Strong communication skills, attentiveness, and thoroughness.
• Proven experience with AI tools (e.g., ChatGPT) in a professional context.
• Experience in customer service is an advantage.

Culture & Benefits

• Flexible working hours and hybrid work arrangements.
• Private health insurance after six months, plus accident and emergency insurance.
• Access to “Stebby” health and wellness services.
• Opportunity for workations and a "work-from-anywhere" approach.
• Continuous development through regular skill-building workshops and training.
• Office perks including healthy snacks and team-building events.