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14 дней назад

Senior Technical Support Engineer (Java)

Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Senior Technical Support Engineer (Java): Providing world-class technical support and advice for hirify.global’ products with an accent on Java/J2EE application servers and database troubleshooting. Focus on resolving complex technical issues, analyzing heap dumps, and integrating AI-enabled tools to improve engineering efficiency.

Company

hirify.global is a global leader in AI-powered decisioning and CRM software, recognized by Gartner for its technology leadership.

What you will do

  • Act as the first point of contact for customers to address and resolve complex technical issues.
  • Drive support cases to timely resolution using deep knowledge of Pega products and underlying architecture.
  • Perform advanced technical analysis, including memory management and heap-dump analysis.
  • Collaborate with internal teams and customers to ensure quality clarification and issue resolution.
  • Utilize AI-enabled tools to enhance engineering efficiency and support better decision-making.

Requirements

  • 3-5 years of experience in technical roles with Java, J2EE, and database programming.
  • Strong expertise in Core Java, JSP, Servlets, JDBC, and OOPS concepts.
  • Proficiency in multithreading, exception handling, and file systems.
  • Ready to work in rotational shifts (morning and afternoon).
  • Proven customer-facing skills with the ability to manage expectations and communicate effectively under pressure.

Nice to have

  • Experience with J2EE Application Servers such as Websphere, Weblogic, or Tomcat.
  • Experience with relational databases like Oracle, DB2, or UDB.
  • Familiarity with AWS, Kubernetes, Docker, and performance tuning tools.
  • Experience in troubleshooting and debugging.

Culture & Benefits

  • Competitive global benefits program including pay, bonus incentives, and employee equity.
  • Continuous learning and development opportunities within an AI-driven innovation culture.
  • Inclusive, agile, and flexible work environment.
  • Opportunity to work with a globally distributed team of experts.

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