Automotive Reconditioning Arbitrator (Automotive)

TL;DR

Automotive Reconditioning Arbitrator (Automotive): Maintaining fleet quality standards by resolving disputes regarding vehicle damage assessments and reconditioning costs with an accent on fair decision-making and industry standards. Focus on conducting hands-on vehicle evaluations, auditing site documentation, and delivering actionable recommendations for operational excellence.

Location: Los Angeles, CA, United States

Company

A globally leading mobility service provider offering car rental, sharing, and subscription services across more than 110 countries.

What you will do

• Resolve disputes related to vehicle damage assessments and reconditioning costs across multiple markets.
• Manage arbitration cases by applying company policies and industry standards to ensure consistent outcomes.
• Liaise with rental branches, reconditioning facilities, and third-party vendors to handle escalated cases.
• Audit reconditioning work and documentation through scheduled and unannounced site visits.
• Conduct in-person vehicle inspections to validate damage claims and determine outcomes.
• Provide operations leadership with documented results and actionable recommendations.

Requirements

• 5+ years of experience in automotive damage assessment, claims adjustment, or vehicle reconditioning.
• Bachelor's degree or equivalent professional experience.
• Authorized to work in the United States without sponsorship.
• Proficiency in Microsoft Office Applications and general computer navigation.
• Strong organizational and professional communication skills.
• Flexibility to travel domestically up to 65%.

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, vision, life, and pet insurance.
• Financial security via a 401k retirement plan and competitive performance-based incentives.
• Generous paid time off, including sick leave and floating holidays.
• Exclusive employee discounts on rental services for friends and family.
• Dynamic work environment with opportunities for professional advancement.