Chargeback Analyst (Fintech)

TL;DR

Chargeback Analyst (Fintech): Investigating and managing end-to-end chargeback disputes with an accent on evidence synthesis and revenue recovery. Focus on identifying fraud patterns, building compelling representment cases, and ensuring compliance with card network rules.

Location: Must be based in the Philippines

Company

hirify.global is an AI-driven fintech company backed by top-tier investors, dedicated to building a fraud-free global commerce ecosystem by automating credit card dispute resolution.

What you will do

• Manage the full lifecycle of chargeback disputes, ensuring timely and accurate submissions.
• Investigate transactions across multiple data sources to compile compelling evidence for representments.
• Prepare professional rebuttal letters and submit disputes via payment processors and internal tools.
• Analyze chargeback patterns to identify fraud, root causes, and opportunities for prevention.
• Collaborate with internal teams and clients to resolve disputes and gather necessary evidence.
• Recommend process improvements to enhance win rates and reduce future chargebacks.

Requirements

• Strong analytical and investigative mindset with high attention to detail.
• Excellent written English and ability to create structured, professional documentation.
• Ability to interpret and apply complex policies to real-world scenarios.
• Experience in chargebacks, payments, fraud analysis, or operations.
• Ability to work effectively across multiple tools and synthesize information under deadlines.

Nice to have

• Familiarity with payment processors such as Stripe, Adyen, or PayPal.
• Understanding of card network rules and reason codes.
• Experience in eCommerce, fintech, or fraud prevention.
• Exposure to CRM tools and customer support workflows.