Banking Analyst - Chargeback & Payments Operations (Fintech)

TL;DR

Banking Analyst (Chargeback & Payments Operations): Overseeing end-to-end chargeback case processing, ACH return reviews, compliance assessments, and daily banking activities with an accent on risk management, stakeholder communication, and process improvements. Focus on managing full lifecycle of credit card disputes, analyzing payment returns, developing reporting dashboards, and ensuring adherence to NACHA and card network standards.

Location: Atlanta, GA - Remote (any location)

Company

hirify.global is an industry leader bringing integrated technology solutions to education, healthcare, and business campuses worldwide.

What you will do

• Own and manage the full lifecycle of credit card chargeback disputes, including investigation, evidence gathering, submission, and outcome monitoring.
• Analyze ACH returns, ensure proper coding, documentation, and compliance alignment.
• Perform daily banking operations such as ACH processing, wires, payment postings, and reconciliations.
• Act as escalation point for complex disputes, provide executive summaries and recommendations.
• Develop chargeback reporting dashboards, risk assessments, and collaborate cross-functionally with Client Success, Support, and Sales teams.
• Identify and implement process improvements for chargeback workflows, ACH management, and banking operations.

Requirements

• Bachelor’s degree in finance, Business Administration, Accounting, or related field (or equivalent experience)
• 5+ years of banking operations experience, preferably in payment processing, financial operations or FinTech
• 3+ years direct experience with credit card chargeback processes, ACH return rules, wire transfers, and compliance frameworks
• Exceptional analytical, problem-solving, and documentation skills
• Proficiency in Microsoft Office, including Excel (Power BI preferred)
• Strong communication skills and ability to thrive in a collaborative, fast-paced environment

Nice to have

• Knowledge of fraud prevention practices and PCI-related considerations
• NACHA Accredited ACH Professional (AAP) certification or equivalent
• Experience with banking systems, merchant processing, and compliance analysis

Culture & Benefits

• Flexible time off including paid holidays and volunteer time
• Robust health, dental, and vision insurance plans starting first day
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D, short-term and long-term disability
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k) and employee stock purchase plan