Project Delivery (UX Research)

TL;DR

Project Delivery (UX Research): Managing and coordinating complex user research projects from kickoff to final delivery with an accent on stakeholder alignment and quality assurance. Focus on optimizing delivery workflows, managing high-volume project portfolios, and ensuring an outstanding client experience.

Location: In-person at the office in Fortitude Valley, Brisbane

Company

hirify.global is a user research platform that provides seamless access to high‑quality participants and certified researchers for companies ranging from startups to Fortune 500s.

What you will do

• Own a portfolio of 20-30 live research projects, ensuring clear scope, milestones, and expectations from the start.
• Plan and track project progress using Monday.com to maintain alignment during timeline shifts.
• Lead client touchpoints including kick-offs, check-ins, and close-outs to ensure client confidence.
• Coordinate between researchers, participants, Sales, and Fulfillment teams to align competing needs.
• Manage quality and risk by implementing checkpoints and escalating issues with clear context.
• Analyze recurring patterns to improve internal playbooks, FAQs, and delivery workflows.

Requirements

• 4-5+ years of experience in delivery, project management, client services, CX, or research ops.
• Excellent communication skills for managing stakeholders across email, live chat, and calls.
• Proven ability to juggle many concurrent deliverables and context-switch effectively.
• Strong planning and prioritization skills with experience using tools like Monday.com, CRMs, and Google Workspace.
• Customer-first mindset focused on providing a high-quality experience for both clients and participants.

Nice to have

• Familiarity with UX research workflows or participant recruitment platforms.
• Experience coordinating with freelance teams or global stakeholders across different time zones.
• Comfort using social media or niche channels to support participant recruitment.