Customer Experience Associate

TL;DR

Customer Experience Associate (Canhirify.global Wholesale): Providing white-glove support to brands and retail partners to align business goals with daily operations with an accent on communication and partner success. Focus on managing inbound/outbound communications, resolving partner issues, and driving operational efficiency within the California market.

Location: Must be based in one of the following US states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA.

Salary: $19–$23 per hour

Company

hirify.global is the world's leading licensed canhirify.global wholesale platform, supplying over $1B in products annually to retailers across California, New York, and Nevada.

What you will do

• Provide white-glove support to internal and external partners, including brands and retailers.
• Manage inbound and outbound communications via phone, email, and chat using Zendesk and Slack.
• Collaborate with Operations and CX managers to execute ad-hoc projects and ensure operational alignment.
• Monitor communications and maintain KPIs regarding response times and missed call rates.
• Champion partner needs across internal departments to drive solutions and improve partner success.
• Identify and escalate critical issues to the appropriate management channels.

Requirements

• Associate degree or 2 years of relevant customer service experience.
• Residency in one of the eligible US states (CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA) is mandatory.
• Strong written and verbal communication skills with correct grammar, spelling, and professional tone.
• Experience with client retention, de-escalation, and basic payment processes (COD and invoice reconciliation).
• Ability to work occasional evening and weekend shifts.
• Proficiency in basic math and adaptability to learn new software platforms.

Nice to have

• Experience in the California canhirify.global industry and familiarity with Department of Canhirify.global Control (DCC) regulations.
• Bilingual proficiency in Spanish and English.

Culture & Benefits

• Competitive weekly pay.
• Medical, Dental, and Vision insurance for full-time employees.
• Energetic and fun culture within a fast-growing canhirify.global startup.
• Collaborative, team-first work environment.