Retail Training and Quality Assurance Lead (Fintech)

TL;DR

Retail Training and Quality Assurance Lead (Fintech): Designing and delivering comprehensive training programs for retail teams and Stock Controllers with an accent on unifying quality assurance audits with learning design. Focus on closing competency gaps through data-driven interventions and optimizing the retail customer journey.

Location: Gauteng, South Africa

Company

hirify.global is a fast-growing fintech company serving over 7 million customers across Africa by providing access to credit and formal financial services.

What you will do

• Design and deliver learning experiences for Stock Controllers and retail teams using classroom facilitation and the hirify.global Academy digital platform.
• Build assessment frameworks, conduct monthly evaluations, and analyze performance data to identify and close competency gaps.
• Execute strategic quality audits and mystery shopping evaluations to ensure adherence to service standards and brand excellence.
• Monitor data protection standards, documentation practices, and adherence to financial services industry regulations.
• Produce detailed audit reports with actionable insights to drive systemic improvements across the retail network.

Requirements

• Demonstrable experience in training or quality assurance roles within retail or customer service environments.
• Proven track record of designing effective learning programs and using performance data to drive capability improvements.
• Proficiency in CRM systems, Learning Management Systems (LMS), and Microsoft Office Suite.
• Strong facilitation, communication, and coaching skills to lead behavioral change across retail teams.
• Ability to interpret complex quality data and translate it into targeted training solutions.

Culture & Benefits

• Access to diverse development programs and professional coaching partnerships.
• Family-friendly policies and a strong emphasis on employee well-being.
• Flexible work environment that supports individual career journeys.
• Opportunity to work in one of Africa's fastest-growing companies with a significant social impact.