Bi-Lingual Customer Service Representative

TL;DR

Bi-Lingual Customer Service Representative (Customer Support): Delivering high-quality support for luxury home products with an accent on technical troubleshooting and warranty resolution. Focus on managing inbound inquiries via phone and email while maintaining professional standards in a fast-paced contact center environment.

Location: Fully remote, with a preference for candidates located in Ontario, New Brunswick, or Alberta.

Salary: $24.50 CAD per hour.

Company

hirify.global Innovations is an industry-leading company focused on home, security, and digital products, dedicated to transforming spaces into havens through innovation and sustainability.

What you will do

• Provide exceptional support for luxury products to foster positive consumer experiences.
• Handle inbound calls and emails to troubleshoot and resolve technical product issues.
• Interpret technical drawings and documentation to assist with installation and repair questions.
• Utilize internal systems to identify products and provide accurate technical guidance.
• Manage sensitive consumer situations with professionalism and empathy.
• Maintain accurate documentation of consumer interactions and troubleshooting steps.

Requirements

• Bilingual fluency in English and French is required.
• 2+ years of experience in a contact center or fast-paced customer service environment.
• High school diploma or equivalent.
• Proficiency with Microsoft Office applications including Outlook and Word.
• Ability to maintain a safe, secure, and high-speed remote workspace.
• Strong verbal and written communication skills.

Nice to have

• Associate’s or Bachelor’s degree.
• Experience with ERP systems such as SAP or Oracle.
• Experience using Microsoft Teams.

Culture & Benefits

• Comprehensive health and wellness plans.
• Annual bonus plan or role-based sales incentive.
• Inclusive culture with active Employee Resource Groups (ERGs).
• Product discounts and professional development opportunities.
• Supportive environment focused on work-life balance and flexibility.