Customer Support Consultant (French Market)

TL;DR

Customer Support Consultant (MedTech): Providing technical support for 3D scanners and software for dental and hearing professionals with an accent on case management and client communication. Focus on resolving hardware and software issues, utilizing CRM systems, and coordinating feedback across internal departments.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people more effectively.

What you will do

• Provide technical support for 3D scanners and software via online sessions, phone, and email.
• Manage and record support cases using the company CRM according to established procedures.
• Collaborate with other departments and escalate customer feedback.
• Participate in occasional on-site events.

Requirements

• Strong verbal and writing skills (B2 level) in French and Ukrainian
• Intermediate English proficiency (B1) for internal communication
• Customer-oriented approach and strong communication skills.
• Problem-solving, logical thinking, and multitasking abilities.
• Must be based in Kyiv for a hybrid work arrangement

Culture & Benefits

• 24 working days of annual vacation.
• Medical insurance, paid sick leaves, and child sick leaves.
• Comfortable office in UNIT.City with free breakfasts and lunches.
• Free parking lot for employees.
• Occasional business trips to Western Europe.