Majors Customer Success Manager (AI)

TL;DR

Majors Customer Success Manager (AI): Guiding largest enterprise customers through the adoption of agentic AI platforms with an accent on strategic implementation and account health. Focus on integrating AI into professional services workflows and driving maximum value for elite law firms and Fortune 500 companies.

Location: Must be based in New York or San Francisco

Salary: $180,000 – $210,000 USD OTE

Company

An AI platform transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform.

What you will do

• Manage primary relationships with major accounts using a prescriptive and consultative approach.
• Lead the integration of AI solutions into daily client workflows to ensure seamless adoption.
• Proactively monitor account health and drive initiatives to ensure long-term customer retention.
• Evangelize the product to end users and collaborate with specialists to make the tool a daily necessity.
• Facilitate executive engagement and transform stakeholders into internal company champions.
• Relay customer insights to internal Product teams to aid in continuous service improvement.

Requirements

• Background in top-tier management consulting or technology advisory.
• Experience in strategic customer success/account management within Enterprise SaaS or legal environments.
• Proven track record of conducting change management and wide-scale adoption for large tech projects.
• Strong strategic planning skills with the ability to influence stakeholders at the executive level.
• Results-driven mindset with the ability to ruthlessly prioritize demanding customers and tasks.
• Availability to travel up to 25% of the time.

Culture & Benefits

• Opportunity to work at the forefront of AI innovation and impact professional services globally.
• Ability to shape the growth of a rapidly evolving Customer Success program and build best-in-class playbooks.
• Collaborative, high-intensity environment that promotes personal and professional growth.