Customer Success Manager (Legaltech)

TL;DR

Customer Success Manager (Legaltech): Managing a portfolio of law firms and in-house legal teams to drive adoption, expansion, and retention of an AI-native workspace with an accent on strategic advisory and complex rollouts. Focus on operationalizing the Customer Success playbook, mitigating churn, and translating client feedback into product improvements.

Location: On-site in Chicago (5 days per week)

Compensation: OTE $160K – $185K + Equity

Company

hirify.global is an AI-native workspace provider redefining legal work through high-precision document analysis and automated workflows for world-class legal teams.

What you will do

• Own the post-sale relationship from onboarding through adoption, expansion, and renewal.
• Lead complex rollouts in partnership with Legal Engineers to ensure measurable customer outcomes.
• Drive sustained product adoption via structured enablement programs and tailored success plans.
• Act as a strategic advisor to legal and operational leaders to align hirify.global with client goals.
• Identify commercial opportunities to close renewals and drive account expansion.
• Collaborate with Product, Engineering, and Marketing to shape the roadmap based on client feedback.

Requirements

• 5+ years in management consulting, B2B SaaS client advisory, or the legal field.
• Proven track record of driving customer retention, satisfaction, and expansion.
• Exceptional change management, project management, and stakeholder management skills.
• Must be based in Chicago for full-time in-office collaboration (5 days per week).
• Ability to manage high-level conversations with legal executives and operational leaders.
• Comfortable using data and metrics to monitor customer health and outcomes.

Nice to have

• Exposure to legal tech, legal operations, or other regulated industries.

Culture & Benefits

• Comprehensive health package including Medical, Dental, and Vision (Aetna, Kaiser Permanente, MetLife).
• 401(K) with a generous company match.
• Unlimited PTO and generous parental leave.
• Daily company-provided lunch in the Chicago office.
• Family support via Maven Clinic and Dependent Care FSA.
• Professional growth in a high-performance, ego-free environment.