Logistics Account Manager (Logistics)

TL;DR

Logistics Account Manager (Logistics): Supporting the implementation and adoption of business solutions to drive revenue and operational performance with an accent on agent partnership and process optimization. Focus on managing project execution from planning to post-go-live support and analyzing performance data to identify trends.

Location: On-Site in Fenton, MO, USA. Must be legally authorized to work in the United States on a permanent basis; visa sponsorship is not provided.

Company

A respected leader in the moving and logistics industry.

What you will do

• Support the implementation of business solutions, including planning, testing, training, and post-go-live support.
• Partner with agents to identify business needs and opportunities for performance improvement and service expansion.
• Configure and tailor solutions to align with agent operations and requirements.
• Train agents and end-users on systems, tools, and best practices.
• Track and maintain KPIs and analyze performance data to identify trends and gaps.
• Maintain accurate CRM data and share agent feedback with internal teams to support continuous improvement.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 2+ years of experience in operations, sales support, consulting, or analytics.
• Experience in logistics, transportation, or brokerage environments (highly preferred).
• Strong organizational and relationship-building skills.
• Ability to troubleshoot and adapt in a fast-paced environment.
• Must be legally authorized to work in the United States on a permanent basis.

Nice to have

• Experience supporting sales or revenue-generating teams.
• Experience working with CRM systems and reporting tools.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, holidays, and personal leave.
• Life insurance, disability coverage, and employee assistance programs.
• Professional development and growth opportunities.
• Collaborative, team-oriented culture.