Senior Technical Writer (Cloud)

TL;DR

Senior Technical Writer (Cloud): Documenting cloud-based services infrastructure and tooling with an accent on API documentation, DITA XML, and enterprise system software. Focus on transforming complex technical concepts into concise content and mentoring junior technical writers.

Location: Hybrid, Burlington, Ontario

Company

hirify.global provides software solutions for infrastructure design, construction, and operation worldwide.

What you will do

• Produce end-to-end technical software documentation including API guides, user manuals, and implementation guides.
• Interview subject matter experts to gather and analyze technical information for documentation.
• Use structured DITA authoring tools and Git repositories for content management.
• Manage the publication process via Azure DevOps pipelines.
• Mentor other technical writers and provide leadership on style guides and best practices.
• Respond to organizational inquiries regarding documentation and process ownership.

Requirements

• Bachelor’s degree in English, Communications, or a Technical Writing certificate.
• 7+ years of experience as a Technical Writer in software development and civil engineering applications.
• Proficiency with DITA XML, Oxygen XML Author, and Markdown.
• Experience with Git, Azure DevOps, and Agile development cycles.
• Fluent English proficiency required.
• Must be based in Burlington, Ontario for a hybrid work arrangement.

Nice to have

• Experience with AI technologies.
• Knowledge of publication localization.
• Proficiency with Snagit, Microsoft Visio, Miro, and ServiceNow.
• Experience writing for infrastructure and engineering industries.

Culture & Benefits

• Attractive salary and benefits package.
• Commitment to inclusion, belonging, and employee wellbeing through global initiatives.
• Opportunity to work for a world-leading infrastructure software company.
• Collaborative team culture focused on advancing global infrastructure.