Director, Business Operations (Healthcare)

TL;DR

Director, Business Operations (Healthcare): Leading operational performance and business impact by managing cross-functional work between client and internal teams with an accent on pilot strategy, client implementation, and operational scaling. Focus on optimizing the full client lifecycle and resolving complex systemic issues to maximize revenue and client satisfaction.

Location: Remote (US)

Company

hirify.global is a care platform that pairs older adults and families with trained companions (hirify.global Pals) to reduce loneliness and improve health outcomes.

What you will do

• Manage day-to-day operations across the full client lifecycle, from pilot scoping through implementation and renewal.
• Lead end-to-end client implementation, driving cross-functional accountability across CS, Ops, Product, and Engineering.
• Synthesize complex data and perspectives from Sales, Ops, Product, and Legal to drive strategic decisions with the Executive leadership team.
• Oversee the scoping and execution of custom pilot programs to test product-market fit and inform GTM Product Strategy.
• Collaborate cross-functionally to triage and resolve systemic client escalations and high-stakes operational bottlenecks.
• Optimize personnel, processes, and tooling to maximize revenue and overall client satisfaction.

Requirements

• 7–10 years of experience in business operations, revenue operations, management consulting, or in-house strategy roles.
• Proven experience partnering with client-facing teams (Client Success, Account Management, or Implementation) and sales functions.
• Strong process design and project management skills applied to complex, multi-stakeholder implementations.
• Ability to distill complex data sets into actionable strategic recommendations for executive leadership.
• Must be based in the United States.

Nice to have

• Healthcare industry background, specifically working directly with health plans.
• Experience working with enterprise sales teams.

Culture & Benefits

• Competitive salary and equity package.
• Comprehensive medical, dental, and vision insurance coverage.
• Financial perks including HSA/FSA and 401(k) plan with a match up to 4%.
• Flexible PTO, parental leave, and caregiver leave.
• People-first, non-hierarchical culture focused on community, transparency, and authenticity.