Customer Service Administrator (IT Support)

TL;DR

Customer Service Administrator (IT Support): Providing first-level technical service support for hardware and software issues with an accent on troubleshooting and CRM management. Focus on resolving customer operational issues and coordinating with field-based engineers to ensure timely resolution.

Location: Hybrid (Dublin, Ireland)

Company

hirify.global supports businesses in their digital transformation and growth journey by providing reliable, secure, and sustainable automation processes.

What you will do

• Provide first-level service support for customers via telephone and email.
• Troubleshoot and resolve operational issues related to hirify.global’s hardware, software, and systems.
• Maintain and update the CRM to ensure all requests are followed up quickly and efficiently.
• Liaise with Service Engineers and coordinate with internal departments.
• Perform administrative duties, including the management of the Credifon system.
• Identify and escalate urgent situations requiring immediate attention.

Requirements

• Experience in a similar role within a client-facing technical service environment.
• Excellent phone manners and confidence in communicating with customers.
• Creative problem-solving approach and ability to work under pressure.
• Strong organizational skills with the ability to manage multiple simultaneous assignments.
• Must be based in or able to work from the Dublin office.

Culture & Benefits

• Hybrid work model blending office and remote setup.
• Access to a 24/7 online learning platform for global growth opportunities.
• Participation in Empowered Communities and Philanthropy programs.
• Comprehensive rewards covering wellness and work-life balance.
• Complimentary employee assistance program for mental health support.