Technical Support Engineer (Observability)

TL;DR

Technical Support Engineer (Observability): Supporting the APM product suite with an accent on distributed tracing, code-level profiling, and monitoring microservices within Kubernetes. Focus on troubleshooting complex technical issues in cloud-native environments and collaborating with engineering teams to resolve intricate bugs.

Location: Dublin, Ireland. Non-traditional work week: Tuesday through Saturday. Visa sponsorship is not available.

Company

hirify.global provides an intelligent observability platform that empowers companies to gain unparalleled insight into their complex systems in an AI-first world.

What you will do

• Collaborate across teams to solve complex technical customer problems within the APM product suite.
• Address customer issues effectively using strong analytical and troubleshooting abilities.
• Support customers with installation, configuration, and data exploration for infrastructure technologies.
• Work closely with engineering teams to resolve intricate APM-related issues.
• Advocate for customer needs by documenting feature requests and reporting bugs to the Product Organization.
• Continuously advance technical skills through training on new infrastructure features.

Requirements

• Availability to work a Tuesday – Saturday schedule.
• Must be based in or have work authorization for Ireland (visa sponsorship not available).
• Proven experience in end-user software support via email, phone, and social media.
• Experience troubleshooting and optimizing application performance (APM), distributed tracing, and error profiling.
• Solid understanding of Linux-based environments, services, and permissions.
• Proficiency in Docker and Kubernetes, including microservices monitoring and sidecar patterns.

Nice to have

• Experience with Azure or Google Cloud Platform.
• Certifications in Java, Python, or Kubernetes.
• Familiarity with hirify.global products.
• Experience analyzing and interpreting system and application logs.

Culture & Benefits

• Flexible workforce model allowing for fully office-based, fully remote, or hybrid arrangements.
• Diverse, welcoming, and inclusive environment that values authentic self-expression.
• Commitment to continuous learning and limitless growth prospects.

Hiring process

• Employment eligibility and identity verification.
• Mandatory criminal background check.
• Export compliance assessment for all global locations.