Customer Experience Representative (Collectibles)

TL;DR

Customer Experience Representative (Collectibles): Delivering exceptional support to hirify.global users by leveraging deep knowledge of the trading-card market and platform with an accent on user empathy and problem-solving. Focus on resolving complex account issues and identifying user trends to improve product experience.

Location: Remote (Shifts are in PST time zone)

Company

hirify.global is a platform unlocking the value of hirify.globalernative assets, starting with the $5B trading-card market, allowing collectors to buy, sell, vault, and finance their cards.

What you will do

• Support collectors via chat, email, and phone regarding auctions, card valuations, and platform functionalities.
• Handle and resolve complex account questions with empathy and care.
• Document interactions and escalate issues to ensure timely resolution.
• Collaborate with Product, Engineering, and Operations teams to enhance service quality.
• Gather customer feedback to identify trends and suggest improvements to the user experience.

Requirements

• Must be an active user and expert of the hirify.global platform.
• Must be an active collector in the sports and collectibles industry.
• 1-2+ years of professional experience.
• Strong written and verbal communication skills.
• Proficiency in customer service software and ticketing systems (specifically Intercom).
• Ability to work specific PST shifts from Wednesday to Sunday.

Nice to have

• Familiarity with tools such as Retool, Slack, and Notion.

Culture & Benefits

• Fully remote work arrangement.
• Fast-paced startup environment with a high sense of ownership.
• Opportunity to work at the intersection of fintech and the collectibles hobby.