Support Specialist

TL;DR

Support Specialist (Customer Support): Handling user inquiries and resolving app-related issues via email with an accent on response speed and support quality. Focus on escalating technical bugs to engineering and analyzing user needs to provide product insights.

Location: Hybrid (3 days per week in the office)

Salary: €1,721 - €1,847 EUR gross per month

Company

The world's #1 health and fitness app on a mission to build a better future for female health through AI-powered and clinically backed digital health solutions.

What you will do

• Respond to user requests regarding app usage accurately and timely via email.
• Escalate technical issues to the engineering team for resolution.
• Analyze user needs to provide valuable insights to the product team.
• Contribute to projects aimed at improving current support processes.
• Maintain high standards for answering speed and support quality.

Requirements

• Excellent command of English is a must.
• Strong communication and problem-solving skills.
• Patience and the ability to handle stress.
• Passion for modern technologies.
• Availability to work a rotating schedule: 2 days on / 2 days off, with 11-hour shifts including public holidays.

Nice to have

• Knowledge of one or more additional foreign languages.

Culture & Benefits

• Competitive salary with annual reviews and a performance incentive scheme.
• Comprehensive leave: paid holiday, sick leave, and female health leave.
• Enhanced parental leave for maternity, paternity, same-sex, and adoptive parents.
• Hybrid work model with in-person collaboration.
• 5-week fully paid sabbatical after 5 years of service.
• Flo Premium for friends and family, plus health, pension, and wellbeing perks.