Senior Customer Engineer (AI)

TL;DR

Senior Customer Engineer (AI): Leading enterprise onboarding and deployment of Voice AI solutions with an accent on complex technical ecosystems, endpoint management, and VDI integration. Focus on troubleshooting enterprise-grade environments, architecting deployment strategies, and collaborating with Product and Engineering teams to optimize the customer experience.

Location: Remote (US)

Company

hirify.global is an AI company specializing in real-time voice and noise cancellation solutions for enterprise-grade communication environments.

What you will do

• Lead enterprise customer onboarding, implementation, and deployment engagements.
• Provide technical consulting and architecture guidance for hirify.global deployments.
• Support integrations across collaboration, telephony, VDI, identity, and endpoint management platforms.
• Troubleshoot complex customer environments and drive high-priority issues to resolution.
• Partner with customer IT and security teams during deployment planning and rollout.
• Collaborate with internal Product and Engineering teams to advocate for customer needs and improve documentation.

Requirements

• Must be based in the US.
• 5+ years of experience in Professional Services, Solutions Engineering, or Technical Consulting.
• Experience deploying software via Microsoft Intune, SCCM, JAMF, or Group Policy.
• Proficiency with identity technologies including SAML, SCIM, OAuth 2.0, and Okta/Azure AD.
• Working knowledge of VDI environments such as Citrix, Omnissa Horizon, or Azure Virtual Desktop.
• Strong understanding of networking concepts (DNS, Firewalls, SSL inspection) and basic scripting (PowerShell, Bash).

Culture & Benefits

• Fully remote work environment.
• Culture based on respect, empathy, and inclusivity.
• Equal Opportunity Employer commitment regardless of background or identity.