Vice President, Customer and Revenue Operations (SaaS)

TL;DR

Vice President, Customer and Revenue Operations (SaaS): Architecting and leading the operational engine across the entire customer lifecycle from sales through expansion with an accent on unifying siloed operations teams. Focus on building scalable systems, rigorous forecasting models, and optimizing the GTM tech stack for a company with 100M+ ARR.

Location: United States

Compensation: $207,000 – $264,000 (Total Cash)

Company

hirify.global provides a restaurant operations management suite that helps global brands manage food and labor costs across thousands of locations.

What you will do

• Lead and mentor a high-performing RevOps team including systems administrators, analysts, and GTM functions.
• Build and manage rigorous forecasting processes for new business, renewals, and professional services revenue.
• Architect a seamless end-to-end customer journey by breaking down operational silos between Sales, CS, and Support.
• Own the GTM tech stack (Salesforce, Gong, Catalyst) to ensure maximum ROI and data integrity.
• Define and track key business KPIs such as CAC, LTV, NRR, and GRR to provide actionable leadership insights.
• Develop and administer incentive compensation plans aligned with company-wide revenue goals.

Requirements

• Must be based in the United States
• 8+ years of experience in Revenue, Sales, or Business Operations within a high-growth B2B SaaS environment.
• 5+ years of experience leading and scaling operations teams, including managing other managers.
• Proven track record of scaling operations for companies with 100M+ ARR.
• Senior-level command of SaaS metrics (ARR, NRR, Churn, Unit Economics) and forecast modeling.
• Deep technical expertise with Salesforce and the broader RevOps ecosystem.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits including FSA, HSA, and HRA options.
• 401k employer match and basic/voluntary life insurance.
• Flexible PTO and paid company holidays.
• 10 weeks of paid parental leave.
• Learning and development funds and fitness reimbursement.
• Yearly team off-sites and fun team events.