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4 дня назад

Strategic Customer Success Lead (AI)

Формат работы
hybrid
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
US/Europe
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Strategic Customer Success Lead (AI): Managing a portfolio of enterprise accounts to drive value and product adoption with an accent on AI marketing strategy and measurement. Focus on building repeatable success frameworks, advising senior stakeholders, and translating complex data into actionable growth strategies.

Location: Hybrid, New York

Company

hirify.global is a leading AI marketing platform for Fortune 500 brands, backed by NEA and Salesforce Ventures, focused on helping companies engage consumers in the evolving AI-driven internet landscape.

What you will do

  • Own value delivery for a portfolio of strategic enterprise accounts through high-touch engagement.
  • Serve as a strategic advisor on AI adoption, measurement strategy, and campaign optimization.
  • Partner with Account Leads to align day-to-day engagements with global business goals and expansion efforts.
  • Develop and execute customer-specific success plans aligned to measurable outcomes.
  • Monitor account health using usage data and sentiment to proactively mitigate risks and identify opportunities.
  • Synthesize strategic insights to refine value frameworks and success patterns for the broader team.

Requirements

  • 5+ years of experience in account management, customer success, or strategic partnerships.
  • Background in SaaS, ad tech, or marketing technology is required.
  • Proven experience delivering value to enterprise customers in high-touch roles.
  • Strong background in advertising, campaign strategy, and measurement.
  • Demonstrated ability to operate as a trusted strategic advisor to senior stakeholders.
  • Startup-ready mentality with a bias toward action and comfort with ambiguity.

Culture & Benefits

  • Opportunity to join a fast-moving startup at the center of the AI revolution.
  • Work on challenging problems disrupting the legacy mar-tech industry.
  • Join an experienced, high-performing team with immediate ownership and impact.
  • Experience a meritocratic environment with significant career growth potential.

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