Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Driving the adoption and strategic integration of agentic AI solutions within top-tier law firms and enterprises with an accent on consultative relationship management and workflow optimization. Focus on maximizing client ROI, managing complex stakeholder relationships, and scaling the customer success program in a high-growth environment.

Location: Must be based in Dallas, TX (Onsite)

Salary: $160,000 – $185,000 USD

Company

hirify.global is an AI-powered platform transforming legal and professional services through frontier agentic AI and deep domain expertise.

What you will do

• Lead the strategic integration of AI solutions into client workflows to ensure seamless adoption.
• Act as a trusted advisor and primary point of contact for enterprise clients.
• Enable end-users to adopt hirify.global as a daily-use tool through training and enablement.
• Manage client health using adoption rates, utilization metrics, and KPIs to drive expansion.
• Transform stakeholders into internal advocates for the platform.
• Relay critical client feedback to internal product teams to drive continuous improvement.

Requirements

• Must be based in or able to work from the Dallas office.
• Background in management consulting, technology advisory, or enterprise SaaS customer success.
• Experience working in or with legal environments (Big Law or in-house).
• Excellent communication and strategic planning skills with the ability to influence stakeholders.
• Results-driven mindset with the ability to prioritize competing tasks in a fast-paced environment.
• Collaborative, proactive, and team-first mentality.

Culture & Benefits

• Opportunity to work at the forefront of frontier AI technology.
• Collaborative environment focused on growth, learning, and professional development.
• Equity compensation package included.
• Fast-paced, mission-driven culture emphasizing decisiveness and simplicity.