Client Success Specialist (Korean, Fintech)

TL;DR

Client Success Specialist (Fintech): Delivering high-quality multi-channel support to Korean-speaking traders and partners with an accent on client retention and technical trade investigations. Focus on resolving complex enquiries, identifying service trends to influence product roadmaps, and ensuring regulatory compliance.

Location: Must have appropriate rights and documentation for employment in Malaysia

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, CFDs, and Financial Spread betting.

What you will do

• Provide multi-channel support for standard and premium traders and partners to ensure positive client outcomes.
• Support client retention by providing accurate guidance and practical insights within approved processes.
• Identify and report recurring trends and observations to influence Product and IT roadmaps.
• Collaborate with internal stakeholders across departments to resolve client issues effectively.
• Conduct layer-1 trade investigations and validations with high accuracy.
• Manage escalations professionally, ensuring clear communication and resolution within agreed timeframes.

Requirements

• Proven experience in a customer service role, preferably within the fintech industry.
• Native Korean proficiency.
• Strong verbal and written English communication skills.
• Proficiency in using CRM and service desk systems.
• Ability to work on rotating day shifts and weekend shifts.
• Must possess valid rights and documentation for employment in Malaysia.

Culture & Benefits

• Competitive and attractive compensation package.
• Extensive learning opportunities, including professional training and certifications.
• 21 annual leave days per year.
• Health insurance.
• Quarterly allowance benefit for health and lifestyle flexibility.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Take-home assessment (1 day).
• Final Interview (30 minutes).