IT Infrastructure Engineer (RMA & Hardware Diagnostics)

TL;DR

IT Infrastructure Engineer (RMA & Hardware Diagnostics): Owning advanced hardware troubleshooting and RMA lifecycle management within production data center environments with an accent on deep diagnostics across enterprise server platforms and root cause analysis. Focus on reducing repeat failures, improving fleet reliability, and managing OEM vendor warranty processes.

Location: On-site in Oklahoma or Minnesota, USA

Salary: $76,800 – $184,300 OTE

Company

hirify.global is building a full-stack AI cloud platform designed to support developers and enterprises with large-scale GPU orchestration and inference optimization.

What you will do

• Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPUs, GPUs, memory, and storage subsystems.
• Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, and BIOS diagnostics.
• Manage the end-to-end RMA lifecycle, from validating failed components to coordinating with OEM vendors.
• Conduct structured root cause analysis (RCA) and document findings to prevent recurring hardware defects.
• Develop and standardize diagnostic playbooks and hardware validation procedures.
• Analyze failure trends and report metrics on component reliability to improve fleet-wide stability.

Requirements

• 5+ years of experience with enterprise server hardware in a production data center environment.
• Deep understanding of x86 server architecture, including PCIe devices and power subsystems.
• Advanced Linux command-line skills for log analysis and hardware-level diagnostics.
• Experience with remote management interfaces such as IPMI, iDRAC, or iLO.
• Proven expertise in managing RMA processes and interfacing directly with OEM vendors.
• High proficiency in spoken and written English.

Nice to have

• Experience with board-level diagnostics and SMD rework.
• Familiarity with data center networking equipment and troubleshooting.
• Experience supporting GPU-dense or high-performance compute (HPC) environments.
• Valid driver’s license.

Culture & Benefits

• Competitive compensation with OTE structure.
• Opportunities for career growth and continuous learning.
• Collaborative and innovative culture with a focus on real ownership.
• International environment working alongside highly talented engineering teams.
• Opportunity to contribute to impactful projects within the AI economy.