Customer Engagement Advocate (Healthcare)

TL;DR

Customer Engagement Advocate (Healthcare): Navigating members through the surgical continuum and coordinating specialized care with an accent on high-quality relationship building and service value communication. Focus on educating members on surgery processes, managing provider selection, and ensuring seamless care coordination.

Location: 100% onsite in Dallas, TX (hybrid possibility based on performance)

Salary: Starting at $20.00 per hour

Company

Specialty care platform connecting people with top surgical and cancer care specialists to deliver excellent care with significant cost savings.

What you will do

• Engage and educate new and existing members on surgery offerings and clearly articulate benefits.
• Coordinate member appointments and travel while assisting with venue selection.
• Assist members with provider selection.
• Resolve and document inquiries and route issues to the appropriate departments.
• Handle highly sensitive information according to Personal Protected Information (PPI) requirements.

Requirements

• High school diploma required; Bachelor’s degree in healthcare administration, social services, or public health preferred.
• 1-3 years of experience in customer service, service centers, or sales enablement.
• Must be based in or able to work onsite in Dallas, TX.
• Strong written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• Bilingual (Spanish & English) preferred.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k with company match.
• Paid Time Off and Paid Parental Leave.
• Free onsite Gym membership and parking reimbursement.
• Onsite paid training.