DevOps Manager (Cloud)

TL;DR

DevOps Manager (Cloud): Leading a 24/7 Application Platform Support operation for major UK enterprise clients with an accent on operational stability, service excellence, and incident management. Focus on driving operational maturity, automating services, and managing high-pressure critical service escalations.

Location: London, United Kingdom (Hybrid)

Company

hirify.global is a leading digital challenger in Europe providing IT consulting, application development, and cloud migration services across public and private sectors.

What you will do

• Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms.
• Ensure operational coverage, shift management, and service continuity across all support tiers.
• Monitor and optimize operational KPIs, SLAs, OLAs, and overall support performance metrics.
• Take full ownership of major incidents and critical service escalations from initiation through to resolution.
• Drive operational maturity, automation, and continuous service improvement initiatives.
• Manage stakeholder relationships and provide executive-level communication during service disruptions.

Requirements

• 7+ years of experience within Application Support, Managed Services, Platform Operations, or IT Operations.
• Proven experience managing 24/7 operational support teams in enterprise-scale environments.
• Strong technical background in DevOps, platform engineering, cloud operations, or infrastructure support.
• Demonstrable experience managing major incidents and high-pressure escalations end-to-end.
• Strong understanding of ITIL-aligned service management practices.
• Must be based in London, UK to support the hybrid working model.

Culture & Benefits

• Hybrid working model with flexible working options.
• 25 days’ holiday, private medical healthcare via Vitality, and life assurance.
• Pension contribution and support for professional certifications as part of L&D.
• Access to various retail discounts for restaurants, travel, and health services.
• Inclusive environment with access to Employee Resource Groups.