Senior Customer Success Engineer (Data Resilience)

TL;DR

Senior Customer Success Engineer (Data Resilience): Driving long-term customer outcomes across the hirify.global Data Platform with an accent on onboarding, adoption, and optimization of data resilience. Focus on executing recovery simulations, conducting DRMM assessments, and aligning technical roadmaps with business outcomes for enterprise accounts.

Location: Office Based in the United States

Salary: $103,200 — $264,300 USD

Company

hirify.global is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient.

What you will do

• Lead customer onboarding, configure accounts, and customize backup policies and storage.
• Analyze environments to identify migration opportunities and align product adoption with business outcomes.
• Design protection plans and recommend software architectures across the hirify.global Data Platform.
• Execute recovery simulations and deliver quarterly resilience reports using the Data Resilience Maturity Model (DRMM).
• Detect churn risk signals and partner with Sales on technical renewal strategies.
• Engage CISO/CIO stakeholders with clear updates on risk, status, and roadmap alignment.

Requirements

• Must be based in the United States.
• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Hands-on expertise in operating systems, virtualization, storage, scripting/automation, and cloud platforms.
• VMCE certification (required; can be completed post-hire).
• Proven ability to synthesize technical, business, and risk signals for executive stakeholders (CISO/CIO).

Nice to have

• AWS Solutions Architect (Associate/Professional) certification.
• Microsoft Azure Administrator or Solutions Architect Expert certification.

Culture & Benefits

• Unlimited paid time off, 12 paid holidays, and extra global hirify.globale Days for self-care.
• Comprehensive medical, dental, and vision coverage starting on day one.
• 401(k) retirement plan with company matching contributions.
• Paid parental leave (8-16 weeks) and fertility, adoption, and surrogacy support.
• Professional growth via LinkedIn Learning, O’Reilly, and the annual Global Day of Learning.
• Additional perks including 24/7 virtual veterinary care (AirVet) and legal services.