Manager / Senior Manager, Support & Billing Services (Medtech)

TL;DR

Manager / Senior Manager, Support & Billing Services (Medtech): Overseeing and optimizing medical billing operations across British Columbia with an accent on team leadership, operational performance, and client relationship management. Focus on driving service quality, integrating billing workflows, and resolving complex client issues within a growing healthcare ecosystem.

Location: Must be based within commuting distance of North Vancouver or Duncan, British Columbia. The role is hybrid and requires regular in-person client meetings.

Salary: CA$85,000 – CA$120,000 per year

Company

hirify.global is a leading Canadian healthcare orchestration and billing company dedicated to making healthcare systems more efficient through advanced analytics and informed insights.

What you will do

• Coach and support a team of billing professionals and team leads to foster an inclusive environment.
• Oversee billing productivity, accuracy, and turnaround times to ensure high-quality service delivery.
• Act as a key point of contact for complex client issues and maintain strong relationships with physicians.
• Use performance insights to identify trends, prioritize opportunities, and implement operational improvements.
• Support the integration of teams, processes, and systems across the region.
• Coordinate and participate in client meetings, both virtually and in-person.

Requirements

• Must be based within commuting distance of North Vancouver or Duncan, BC.
• Proven experience managing and developing teams in an operations or service environment.
• Experience working with clients in account, service, or partnership roles.
• Ability to navigate complex situations and support effective resolution.
• Strong organizational skills and ability to manage priorities independently.
• Comfortable working in a hybrid environment with regular in-person client meetings.

Culture & Benefits

• Recurring hybrid work allowance.
• 4 to 6 weeks of paid vacation per year plus 5 paid personal days.
• Group RRSP / DPSP plan with employer contribution.
• Modular group insurance plan from day 1.
• Annual wellness allowance and access to Lumino Health telehealth.
• Collaborative and respectful work environment recognized as a Great Place to Work.