Technical Support Specialist

TL;DR

Technical Support Specialist (SaaS): Assisting potential and existing subscribers via chat, phone, and email, resolving technical issues and answering questions about product features with an accent on accelerating customers’ time to value deploying SiteDocs apps. Focus on serving as a brand ambassador and impacting subscribers’ overall satisfaction.

Location: Must be based in Canada. Required working hours: 8am-5pm PST.

Salary: $49k-58k CAD annually.

Company

SiteDocs, a hirify.global company, is a fast-growing SaaS company providing paperless safety management solutions across multiple industries.

What you will do

• Work with clients via chat, phone, and/or email for technical issues.
• Collaborate with internal teams such as product, development, customer success, and professional services.
• Provide product feedback to product management based on customer requirements.
• Document best practices in developing and deploying hirify.global.
• Investigate issues reported by customers and document found issues and steps to reproduce.
• Develop and execute automated/manual test procedures.

Requirements

• A passion for customer satisfaction.
• Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects.
• The technical ability to quickly learn a product.
• Strong communication skills to convey complex technical information to clients.
• Ability and Cleverness in troubleshooting technical issues at a high level to determine the appropriate path to resolution.
• 1 + years of relevant work experience in a customer service-oriented environment or a genuine interest in getting into the tech field.

Culture & Benefits

• Fun and supportive team atmosphere.
• Room to grow; there is a career path at SiteDocs.
• Remote work option.
• Access to the best technology & sales enablement available.
• Health insurance (medical, dental & vision), life insurance, 401(k) & paid time off.